Delivery Information

Our official cut off for same day despatch is 12PM. However we often process orders up to 3:30PM time permitting.

All of our orders are shipped by Royal Mail and collected daily by the Royal Mail business collections team.

When your item is marked as shipped that means we have processed your order, assigned a tracking number if a tracked service has been chosen and prepared your shipment ready for collection. Orders marked as shipped over the weekend will be sent with Monday's collection or in the case of a Bank Holiday Tuesday's collection.

During checkout our website will automatically display all international services that are available for your country and calculate shipping costs based on the total weight of the items in the shopping basket.

 

UK Domestic Services

  • 1st Class: 90% of orders shipped 1st class will arrive next day.
  • 1st Class Recorded: As above but with a signature required on delivery.
  • Special Delivery: Next working day delivery guaranteed by 1PM. Please note this does not include Saturdays.

 

International Services

  • International Standard: This is Royal Mails basic airmail service and is not tracked. 
  • International Tracked: Available for 39 countries with tracking at five points after despatch as well as an online confirmation of delivery.
  • International Signed: Available in 180 countries. Your order will be tracked until it leaves the UK and only handed over at its final destination once we have a signature from the recipient.
  • International Tracked and Signed: Available in 53 countries and is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation.

 

Royal Mail International Deliveries

 

Please note that the above delivery aims are measured in working days not including weekends or bank holidays and are really best case scenario. A more realistic estimation of international delivery times is 10-14 days not including unexpected delays such as customs randomly deciding to inspect your shipment.

 

Want to Track your Item?

We provide tracking numbers in our despatch email and handy pre filled links to Royal Mail and 17track but if you want to track your order manually or the tracking links we've provided are down or not working for any reason then:

UK orders can be tracked using Royal Mail's tracking website here

International orders track very nicely while in the UK here however once an international item has reach it's destination country much more detail is available through your local postal service's tracking website such as USPS, La Poste, Poste Italiane, or Australia Post.

Some international items sent by Royal Mail are processed by GLS, this is something Royal Mail have started doing quite randomly and can be tracked here

Also worth checking out are 17track.net, a combined tracking service that can automatically detect the origin mail provider and destination country from the tracking number and save you time. Their tracking site is here